Four honored for outstanding service

STATE - Once again, dispatchers at the Oxford County Regional Communications Center have been recognized for outstanding service.

OCRCC is the fourth busiest dispatch of the 13 county dispatch centers in Maine.

OCRCC Shift Supervisor Melissa F. Adams was awarded Shift Supervisor of the Year by the Maine National Emergency Number Association.

Dispatchers honored
HONORED - OCRCC dispatchers honored recently by National Emergency Number Association for outstanding service are, from left, Dispatcher Douglas A. Fillebrown, Dispatcher Candice M. Jack, Shift Supervisor Terri Littlehale and Shift Supervisor Melissa F. Adams.

According to OCRCC Director James Miclon, there were only four nominations statewide for this award, two were from OCRCC and Adams won. He calls her 'a teacher as well as a supervisor ... [she] leads by example.'

Dispatcher Candice M. Jack won the Silent Hero award. According to Miclon's nomination of her, 'Candice is proficient in fire, EMS and law enforcement dispatching, she knows who to contact and where to find just about anything a fire responder wants. "If a responder wanted an F-15 Eagle Fighter Jet, she could find one and have a second one on the tarmac ready for take-off."

Dispatcher Douglas A. Fillebrown won Critical Incident of the Year for his handling of a 911 call for a two-year-old child who was not breathing. Following EMD (Emergency Medical Dispatch) protocols, he calmed the father [caller], got clear directions, made sure help was on the way and then talked the father through CPR instructions that he relayed to the mother who was administering them.

'I spoke with the father the next day,' wrote Miclon in his nomination, 'and the two paramedics [who responded] ... all three told me that if it wasn't for Doug's outstanding and calming method of handling this call that [the child] would not be here ... .'

Also nominated for Shift Supervisor of the Year was Supervisor Terri Littlehale. She was nominated by other dispatchers who said 'She has taught us all how to do our jobs ... is 150 percent dedicated ... expects us to do 100 percent ... and won't settle for less. ... has made us better dispatchers.'

Littlehale was recognized by NENA for her outstanding service.